Privacy and security
Your personal information. You leave them with us, because that’s when you want to order something. But we can imagine that you would like to know why we ask for your personal information and what we do with it. We would like to tell you about this. If you still have questions after reading this, please let us know via our customer service.
All data that you leave behind us, we put very securely under lock and key with the most modern techniques. If you do not have anything to do with your data, you simply can not. If we give your details to someone else – you will read below why and when we do that – then we demand that the other person treats your data just as carefully as we do and only uses them for the purpose for which he received them. If you feel that this is not happening, please let us know via our customer service.
We often use your information to give you the most personal shopping experience possible. We adjust what you see on Zusto.eu to your interests. For example, we make one person happy with offers for, for example, a sugar substitute and the other with the latest news in the field of recipes. We use, for example, data from previous orders, your IP address and surf and search behavior stored in cookies. You can read more about cookies below.
What else do we do with your data
We use your data for different purposes. After this you can see which goals they are. We use data received from you, but also data collected by ourselves. For example, information about your visit to our website.
Deliver your order
For your order we need your name, e-mail address, address (es), payment details and sometimes your telephone number. With that we can deliver your order and keep you informed about your order. We also provide your information to others if necessary for an order, for example to delivery services and our distribution center. And if you order from an external seller on Zusto.com, we will give your details to this seller. We require our external vendors to treat your data just as carefully as we do.
In your account on Zusto.eu we store the following information: your name, address (es), telephone number, e-mail address, delivery and payment details and specified information and interests (for example if we asked you about your date of birth) . Convenient, because then you do not have to enter this data every time. We also store data about your previous orders so that you can easily find them.
You can call and chat with our virtual assistants on our website. To help you quickly with questions, we use your data and make notes that we save. Handy if you call us again. Data about the telephone conversation is registered with you and a chat is also saved. You help us with analyzes and improvement of our services. Sometimes we use a different party to answer your questions. He can use your data for that.
You can sign up for our various newsletters. This way you stay informed of our offers, promotions and our news. We have general and personal newsletters. We compile personal newsletters based on your data, such as previous orders. That makes the newsletter more interesting for you. If you do not want to receive newsletters from us anymore, sign up here. Simple right?
We love reviews. And our customers too. If you want to write a review, choose whether your personal details or your name are visible to other visitors and if we can contact you about your review. We keep track of who writes which review.
If you take part in an action or competition, we ask for your name, address and e-mail address. This way we can carry out the action and announce the prize winner (s). We also measure the response to our advertising campaigns.
We have articles in our store that we are happy to help you on your way. For example by pointing you at articles that are interesting to you. This is done on the basis of your previous visits to our website. We then look at cookies and your IP address, but also at what you bought from us earlier and your interests that we know because we asked you to do so. In addition, we and our advertising networks and media agencies can show your ads. This is done on the basis of your previous visits to our websites and the websites of third parties. We and our advertising networks and media agencies collect your surfing, searching and buying behavior based on cookie techniques, your IP address and the advertising number that is linked to the device you are surfing with. Read more about cookies here and how to turn them off if you want.
Improvement of our store and service
We are constantly improving our services. That is why we can use your data to ask you if you would like to participate in a no-obligation customer or market research. Sometimes others carry out that research for us. We give that other than your e-mail address. The other person must of course also comply with our privacy rules. For example, your e-mail address must be deleted at the end of the investigation.
No one is waiting for fraud, neither do we. That is why we use customer data to investigate, prevent and counter fraud. If necessary, we provide customer data to the government.
If you buy items that you do not want to pay immediately, we can check your creditworthiness. We can use external agencies for this. This is also in our terms and conditions. For that credit investigation we can give your information to others, who can only use this data for that purpose. In addition, we can call you to remind you of an invoice that has expired. Sometimes others do that phone call for us. We can also pass on your details to a debt collection agency and / or bailiff who collects unpaid invoices on our behalf.
If you use social media, for example Facebook, you can use your social media account in some places on our website. When you sign in, if you are logged in, to find an article, then that article appears on your social media account. Zusto can not access your social media account, but articles that you like, useful or useful, you can share with your friends. If you ask us a question via social media and we see that question coming through, we will save that message and your account name so that we can respond to your message.
What do we do not do with your data?
We never use your data to show you different prices to you than other customers. All our customers see the same prices for our items and products. You never sell your data to others.
Are your data not correct or do you have other questions?
If something is not correct or you want to view your data, please contact our customer service. We are ready to help you.